![]() ![]() I called original representative that I spoke with on December 18th to see what could be done about getting installers here as scheduled. On SATURDAY, the morning of December 30th, at 6:30 am, a representative from Empire Today called me to say that they had to cancel my installation for later that day because "carpet people don't do floors". I spoke to and was assured by 2 different Customer Service representatives, as well as a Manager, that leveler and carpet was on the order form. On December 27th I called Customer Service to verify leveler and carpet installation was on the order and that installers were aware that both were to be completed on the 30th. I received notification on December 26th that installation was scheduled for December 30th. ![]() I maintained contact with the representative I originally signed up with on the 18th, and he and Customer Service both said that installation would not be able to be completed until after Christmas. ![]()
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